Training

Staff training programs can be focussed on your business to develop personal skills, increase confidence and efficiency, and improve performance. We are able to implement proven systems for staff performance analysis and measurement.

The following is a sample of the courses which may be customized to your staffs experience and duties:

 

Management/Supervisors 

  • The role of the Manager
  • Leadership
  • Understanding people
  • Motivating to success
  • Work flow, systems, procedures
  • Counseling for performance improvement
  • Personal Organization
  • Communicating with your staff
  • Interviewing
  • Selection and recruiting of staff
  • Effective use of time - time management
  • Sales supervision - control and recognition
  • Management information as a tool
  • Decision making
  • The art of negotiation
  • Staff discipline
  • Letter & report writing
  • Problem solving and creative thinking
  • Motivating staff
  • Project management
  • Planning
  • Handling stress
  • Long term goal setting
  • Marketing & advertising
  • Merchandising
  • Success in computer installations
  • Setting & implementing objectives
  • Public speaking

Sales Training 

  • Sales techniques
  • Listening skills
  • Handling objections
  • Establishing needs & wants
  • Customer motivation
  • Handling rejection
  • The professional
  • Handling pressure
  • Closing the sale
  • Features and benefits
  • Self motivation and success
  • Expanding the sale, probing
  • 7 steps to the sales interview
  • Telemarketing
  • Speaking with Confidence
  • Presentation Skills

Quality and Service

  • 2 x way communication
  • Building customer relations
  • Memory fixing
  • Survival in the 21st Century
  • Communication breakdown
  • Tough customers
  • Professional telephone skills
  • Quality and service delivery
  • Team-work
  • Pursuit of efficiency

 

To discuss your requirements please contact us today.